- Details
Issue 1 - Inside this issue:
- Improving Efficiency through The 5S Concept
- So What is 5S?
- 5S Quick checklist
- Process and quality improvement through Visual Control
- Standardise your work procedures
- The Spirit of KAIZEN
- Steps to Lean
- Details
Issue 2 - Inside this issue:
- Optimising Service Efficiency
- Efficient Solutions Lean Dealer Program
- Improving CS through good employee morale
- Details
Issue 3 - Inside this issue:
- Improving new vehicle sales penetration
- Improving sales staff performance through management
- Turning new customers into loyal customers
- Details
Issue 4 - Inside this issue:
- Building Customer Loyalty through After- Sales
- R.I.S.K. Selling System
- Interactive Service Reception
