Efficient Solutions

Solutions for Automotive, Manufacturing & Customer Service Industries

Service Advisor Modules

More about our Training and Consulting Courses
Face to face training for the Automotive After Sales (Services & Parts)
Go to the below information showing on our set out of Modules.  All available This email address is being protected from spambots. You need JavaScript enabled to view it. us today regarding our booking times.

Service Advisor Module 1:  Seven Step Service Process

Course Content:  

1.  Appointment taking
2.  Reception Preparation
3.  Repair Order s & Invoicing
4.  Workshop scheduling & Monitoring
5.  Work Completion & Quality Control
6.  Service Delivery & Preparation
7.  After Service Follow UP & CS Management


Service Advisor Module 2:  Service Advisors Job Roles & Responsibilities

Course Content:

1.  Introduction to the SA Job Role
2.  The Service Advisors roles and Responsibilities
3.  Principles of Time Management
4.  Fundamentals of Effective Communication
5.  Defusing difficult situation “Conflict Management”


 

Service Manager Pathway Modules

More about our Training and Consulting Courses
Face to face training for the Services Manager or Training for New Role Management
Go to the below information links showing on our set out of Modules.  All available This email address is being protected from spambots. You need JavaScript enabled to view it. us today regarding our booking times.

Service Manager Pathway Module 1:  Six Important Steps

Course Content:

1.  The Service Managers Job Role 
2.  The Seven-Step Service Process
3.  Consumer Law (ACL) key areas “Staying within the Flags”
4.  Teamwork
5.  Leadership & Management
6.  Personal Development Plan


Service Manager Pathway Module 2:  Planning and Process

Course Content:
1.  Introduction
2.  People Management: (Recruitment, Employee Induction, Developing Job Descriptions, Managing Performance, Coaching & Mentoring, Empowerment
3.  Process Management (Planning Activity S.O.S.T.A.C®), Business Performance Management Activity: Ramsey’s Kitchen Nightmares


Service Manager Pathway Module 3:  Continue Your Success

Course Content - 3 Sessions:

Session 1:
Your Food Intake Diary
Your Chemical Profile Assessment, Achieving the High Life 24/7 Matt Church

Session 2:
1.  Continuous Improvement
2.  Components of Continuous Improvement
3.  5S Clean & Orderly
4.  Continuous Flow Processing
5.  Identifying & Removing wasted Process of Muda Mura & Muri
6.  Visual Control
7.  Applying for Standardised Work
8.  5 Whys
9.  PDCA Analysis
10.  Ishikawa Charts

Session 3: 
1. Business Case Study “Nixon Motors”
2. Personal Commitment Plan


 

Automotive After Sales Training Courses

More about our Training and Consulting Courses for Car Dealerships and Car Manufacturers
Face to face training for the Automotive After Sales (Services & Parts) 
Dealerships and Manufacturer Training

For more information regarding our Training Modules and Booking Dates, This email address is being protected from spambots. You need JavaScript enabled to view it. us today.

Specialised training for all departments including Sales, Finance and Insurance, Aftermarket and Management.  Delivered by highly experienced industry professionals.

Also offering customised training that will enable your staff to blossom and your profits to soar.